RETURN & EXCHANGE POLICY

Return & Exchange Policy — RYLIN

Last Updated: September 2026

At RYLIN, we want you to be completely satisfied with your purchase. We offer returns and exchanges only for eligible issues, subject to the conditions below.

1. Exchange Policy

Exchange is available within 3 days of delivery in the following cases:

  • You received the wrong product.
  • The product is damaged or defective.
  • You received a product with a manufacturing defect.

2. Return Policy

Returns are accepted only for damaged, defective, or incorrect products.

We do not accept returns for change of mind, personal preference, or other non-defect reasons.

3. Exchange Conditions

To be eligible for an exchange:

  • The request must be raised within 3 days of delivery.
  • The product must be unused, unwashed and unworn.
  • Original tags and packaging should be intact.
  • You may be required to provide clear photos/videos of the product and packaging.

4. How to Request a Return or Exchange

Email us at help@rylin.in with:

  • Order number
  • Reason for return/exchange
  • Clear photos/videos of the product
  • Unboxing video, if available

Our team will review the request and guide you through the next steps.

5. Non-Eligible Products

We do not accept returns or exchanges for products that have been:

  • Worn or washed
  • Altered or modified
  • Damaged after delivery
  • Returned after the 3-day exchange window

6. Important

Please contact RYLIN before sending any product back. Unauthorised returns may not be accepted.

7. Contact Us

RYLIN
📧 help@rylin.in

Exchange requests must be raised within 3 days of delivery.