Terms of service

Effective Date: May 21, 2026

Welcome to HOOKIE. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Information

This website is operated by HOOKIE, based in Lucknow. Throughout the site, the terms “we,” “us,” and “our” refer to HOOKIE.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including all policies referenced herein.

If you do not agree to these terms, please do not use our website or services.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision.
• The information provided by you is accurate and complete.
• You will not use our products or services for any illegal or unauthorized purpose.

3. Products & Services

We strive to ensure all product descriptions, pricing, images, and availability details are accurate. However:

• Colors may vary slightly depending on screen settings and photography lighting.
• Product availability may change without prior notice.
• We reserve the right to discontinue or modify products at any time.

HOOKIE reserves the right to limit or refuse orders at our sole discretion.

4. Pricing & Payments

• All prices displayed on the website are in INR (₹).
• Prices are subject to change without prior notice.
• We offer secure payment methods through trusted payment gateways.
• Cash on Delivery (COD) may be available on selected orders and locations.

We reserve the right to cancel suspicious or fraudulent transactions.

5. Shipping & Delivery

• Orders are generally processed within 1–2 business days.
• Estimated delivery timeline is 4–7 business days depending on your location.
• Delivery delays caused by courier services, weather conditions, or public holidays are beyond our control.

Customers are responsible for providing accurate shipping information.

6. Return & Exchange Policy

We offer a 3-day exchange policy for damaged, defective, or incorrect products.

To qualify for an exchange:

• The item must remain unused and in original packaging.
• Proof of issue (photos/videos) may be required.
• Requests made after the allowed period may not be accepted.

HOOKIE reserves the right to deny exchange requests that do not meet our policy conditions.

7. Intellectual Property

All content on this website including:

• Logos
• Designs
• Product Images
• Graphics
• Text
• Branding Elements

are the exclusive property of HOOKIE and protected under applicable intellectual property laws.

Unauthorized reproduction or use is strictly prohibited.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Upload malicious software or harmful code
• Attempt unauthorized access to our systems
• Violate any applicable laws or regulations

Any misuse of the website may result in termination of access.

9. Limitation of Liability

HOOKIE shall not be held liable for:

• Indirect or incidental damages
• Delivery delays beyond our control
• Technical interruptions or website downtime
• Losses resulting from misuse of products

Use of the website and products is at your own risk.