Shipping policy

Thank you for shopping with HOOKIE.

We are committed to providing a seamless and reliable shopping experience, ensuring that every order is carefully processed, packaged, and delivered with the highest level of attention and care.

Order Processing

All orders placed on our website are processed within 1–2 business days after successful payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays. During periods of high order volume, product launches, festive seasons, or promotional events, processing times may be slightly extended.

Once your order has been confirmed and dispatched, you will receive a shipping confirmation message containing your tracking details via email or SMS.

Delivery Timeline

We currently deliver across India.

Estimated delivery time is approximately 4–7 business days, depending on your location, courier availability, and serviceability of the delivery area.

Please note that delivery timelines are estimates and may vary due to:

• Remote delivery locations
• Weather conditions
• Public holidays
• Unexpected courier delays
• High-demand periods

While we strive to ensure timely delivery, HOOKIE shall not be held responsible for delays caused by third-party logistics partners or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

From time to time, HOOKIE may offer complimentary shipping on selected products, collections, or promotional campaigns.

Order Tracking

Once your order is shipped, tracking information will be shared through your registered email address or mobile number.

Customers are responsible for providing accurate shipping details during checkout. HOOKIE will not be responsible for failed deliveries caused by incorrect or incomplete address information.

Packaging Standards

Every HOOKIE order is carefully packaged to maintain product quality and presentation during transit.

We take extra precautions to ensure products arrive in excellent condition; however, if you receive a damaged or incorrect item, please contact us within 3 days of delivery at:

📧 help@rylin.in

Our support team will review the issue and assist you with the appropriate resolution.

Delivery Attempts

Courier partners may attempt delivery multiple times before marking the order as undeliverable.

If a customer remains unavailable or unreachable after repeated delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching such orders.